No business underestimates the criticality of keeping their server and network infrastructure up and running. Server or network outages or failure of critical service will have a negative and unpredictable impact to business operation and reputation.

With this in mind it is crucial that appropriate measures are taken to safeguard your systems and applications.

NETWORK 24 three-pronged approach to Infrastructure Management

  • Monitoring – Keeping a comprehensive eye on the availability, performance and health of your network, systems and applications.
  • Support – Technical resource is available on-demand 24/7 to address issues rapidly and prevent or minimise downtime.
  • Management – Complete lifecycle:
    • Configuration – Ensuring best practice configuration and alignment with business objectives and requirement.
    • Administration – Assuming a proactive systems administrator role. Undertake frequent housekeeping routines for preventive measures and meeting compliance.
    • Optimisation – Generate and assess monthly incidents and performance reports. Revise configuration and service delivery as necessary to retain quality service and continue to meet requirements.

Service Features

  • Professional service delivered by a team with extensive enterprise-level skills and experience
  • Access to NETWORK 24 Remote Monitoring and Management system “RMM” powered by ConnectWise Automate; a powerful remote monitoring and management solution to help inefficiencies, automate IT services, and provide proactive IT service delivery.
  • Comprehensive coverage encompassing the management of backups, end-point security and patch deployment.
  • Strong knowledge and experience supporting and implementing infrastructure solutions adhering to best practice and relevant ISO standards.
  • ITIL aligned (but not constrained) support processes with focus on Change Management
  • Broad range of technical capabilities and certification covering Microsoft, HP, VMWare Citrix, Cisco, Meraki, Aruba, and Nutanix.